In this blog, we’ll look at some benefits of classifying incidents, how classification is distinguished from incident triage, how to set up your own classification system, and how ITIL handles incident classification as an example. Each of these classifications should have an established response procedure associated with it. Each new incident should fit into a category dependent on the areas of the service affected, and in a ranking of the severity of the incident. Incidents can include outages caused by errors in code, hardware failures, resource deficits - anything that disrupts normal operations. Incident classification is a standardized way of organizing incidents with established categories.
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